December Shipping Update
about 1 month ago
– Tue, Dec 01, 2020 at 04:54:20 PM
We are approaching the start of shipping. We are already packing orders and in the next couple of weeks we will start shipping. We are aiming to get through a large proportion of the orders before the end of the year.
This means that we will be locking shipping addresses over the next few days. Please take this email as the first notice. We will then send out the address email (approx Friday) which will automatically lock addresses 48 hours later.
Some people have asked if they can add to their orders. At this stage, you can but not for much longer. Email us at email@example.com and we will handle it manually for you.
If you haven't handled your order we can help you manually via email.
A few questions have been asked about priority. We are currently packing box sets. So the box offers will go out of the door first.
There are a lot of orders to get through and there is of course the potential for a smaller proportion of the orders to fall into January. We are close to the end and want to thank you for your patience on a project that has gone well beyond our intended shipping date. I hope you can forgive the delays and I'm sure you will love the products!
Remember, if you have any special requests or require help/assistance, please email us directly firstname.lastname@example.org.
3 months ago
– Sun, Oct 25, 2020 at 02:21:01 AM
We have more elves to show off today and are finally in a position where are feeling comfortable enough to define our intended shipping dates. This has been tough to define, but as we have got closer to completion the margin for error has decreased to somewhere I am comfortable to declare. Please allow a little room for movement but we believe this is achievable.
Our goal is to try and complete this project inside of 2020. We have completed production on most of the products and the production team have bent over backwards to help us try to get this over the finish line. There is a handful of figures that are left to go through the process and once we get significant numbers of these we can finally start the shipping process.
This does mean that we will be sending out the shipping address confirmation in the next month. It is best to keep this relatively close to the shipping date to ensure we maintain accurate information. We will post another update soon to give you a heads up about the shipping address confirmation.
This project has dragged out beyond our intended shipping date. We would like to thank you all for you kind understanding given the current circumstance. For me personally, I tend to work away behind closed doors to get these projects completed but it has become clear I have to get better at communicating this sort of information more regularly.
4 months ago
– Thu, Sep 17, 2020 at 01:03:33 AM
We are making progress and are getting closer to completion! Our sincerest thank you for your patience and understanding!
I have finally assembled a lot of the elves and seeing them all together is very satisfying. I am over the moon with the level of clarity on these miniatures! We do still have some archers and females to get through but we are getting there. Hopefully, when you all receive the minis it will make up for the wait and bring some level of joy after what Covid-19 has brought to this year.
(Missing Arm below...I believe its on my desk somewhere...ooops :D)
August Update 1
5 months ago
– Tue, Aug 18, 2020 at 06:08:31 AM
I hope everybody is well!
This is a quick update prior to a slightly larger update. We will soon have some more minis to show off!
Last month, we made some good progress. There were a few mild hurdles to jump and sidestep. But coming into August we are going strong. It is starting to feel closer to normal for us. I have no doubt we will find a few more hurdles to jump. But the policy remains the same. We are going forwards, we are making minis, production are doing a fantastic job, the quality is what you expect from us and this project is taking steps towards completion!
We will be showing some more photos of elf sets very soon! I have seen them and am over the moon with the results. I will get photos in a update posted soon!
July Update 1
6 months ago
– Sun, Jul 05, 2020 at 12:41:58 AM
I hope everybody is well! This message comes with good news and progress! On a personal level, my household did have to go into isolation for the second time due to Sarah and James both having a persistent cough again. But fortunately, we were able to get tested and were all cleared as negative.
As always, I am on catch up today after being out of office again. My partner Sarah, is now jumping on board to assist with admin and communication. Something that has been harder to keep on top of as the company has grown and coronavirus affecting my office hours. I expect a better level of commuication going forwards as she has already bought folders and spent her budget on stationary.
But lets get down to the good stuff. At the start of this month, I can confirm that our pipeline is about to be back to normal. I can also confirm that we have made progress this month. A large proportion of the range is now ready. We have hit our full quantities for a lot of the release. We now need to get the last parts of the range through production.
This is something we are in the process of scheduling and a shipping date will be confirmed shortly. It is important that due to the delay with coronavirus we try to be accurate. I would ideally like to not understate or overstate significantly. We are a few phonecalls and conversations away from locking this down.
I will get some assembled photos posted in the next update. My gorilla glue didnt arrive today but it's on the way!
If you are concerned about completing the process, please do not worry. We can handle this, either via the backerkit system or manually for you.